Extended Warranty Service (EWS)

Our Support & Services Dept. offers the Extended Warranty service for Stonex® products.

EWS is used to extend the legal warranty period (1 to 2 years depending on the product) for one or more years. EWS must be requested at least one month before the legal warranty expires. The warranty can be extended up to a total of 4 years from the date of purchase; the 4 years period includes the legal warranty period.

Why to activate the Extended Warranty Service

The Extended Warranty service extends the original warranty period of the product to protect against defects in materials and workmanship. Firmware upgrades are also included.

The Extended Warranty covers the following:

  • Costs of repairing defective equipment. This refers to manwork and spare parts cost. Stonex will replace or repair, at its sole discretion, parts and components that prove to be defective.
  • Upgrades of the firmware.

The EWS must be requested and activated before the expiry date of the standard warranty.
The Extended Warranty Service does not cover the following:

  • The defects excluded from the terms and conditions of the standard warranty.
  • The costs of shipping the equipment to the Stonex Service center
  • Replacement of consumable parts such as cables, batteries, or accessories.
  • The field software upgrades.

Firmware updates

Updated firmware are released to improve the product usability and provide enhancements to the existing product feature set. The firmware updates are noticed and available on the STONEX Web site

EWS benefits

By purchasing the EWS, you will:
  • Protect the investment and stay productive;
  • Be guaranteed by having always the latest firmware releases;
  • No unexpected repair costs, no costs for parts or manwork;
  • Have a fixed, scalable, maintenance cost.

Each Extended Warranty service is specific to the single equipment and transferred with the equipment if the ownership should change.


Ask your Stonex Dealer for more info.