The Corporate philosophy follows the concept ‘The actual relationship with the Customer starts at the delivery time’.

A wide range of services and support, conducted by highly qualified engineers, guarantee your investment and non stop working sessions. Hot line, Web conferences, firmware download, training, warranty extensions added to a worldwide network of skilled and professional dealers: different levels of support & service are available, depending on the product and on your convenience.

The Service and maintenance costs can be predetemined and the investment protected thanks to the Warranty Extension Service , which gives you the benefit to mantain the equipment always in optimal condition.

Moreover the Stonex Service is authorised to issue Metrological Certificates.

The Technical Support of Stonex provides to our partners a dedicated Ticketing Web Portal for Assistance.

After activating your Account, you can easily access by clicking the following link

Stonex Customer Support

A network of skillful and  trained Professionals is here for you, to expertly guide you through any issue.

Technical material

Are you a Customer?

For any request for technical material you can contact your local dealer that you can find here

You can also contact us through our support website here

Are you a Dealer Partner?

You can find a reserved area for you in our Tools Support website.

Download easily user manuals, firmware, software, tutorials and all technical material.

Tools Support Website